fix(wecomcs): handle service events and prevent duplicate replies

web/src/app/home/agents/components/debug-event-data.ts

@@ -90,6 +90,26 @@ const DEBUG_EVENT_DEFINITIONS: Record<string, DebugEventDefinition> = {
     messageField: 'text',
   },
   'message.deleted': deletion,
+  'wecomcs.enter_session': {
+    fields: [user],
+    defaults: { open_kfid: 'debug-kf', external_userid: 'debug-user', chat_id: 'debug-user|debug-kf', scene: 'debug', scene_param: '', welcome_code: '', wechat_channels: {} },
+  },
+  'wecomcs.msg_send_fail': {
+    fields: [user],
+    defaults: { open_kfid: 'debug-kf', external_userid: 'debug-user', chat_id: 'debug-user|debug-kf', fail_msgid: 'debug-message', fail_type: 4 },
+  },
+  'wecomcs.servicer_status_change': {
+    fields: [],
+    defaults: { open_kfid: 'debug-kf', servicer_userid: 'debug-servicer', status: 2, stop_type: 0 },
+  },
+  'wecomcs.session_status_change': {
+    fields: [user],
+    defaults: { open_kfid: 'debug-kf', external_userid: 'debug-user', chat_id: 'debug-user|debug-kf', change_type: 2, old_servicer_userid: 'debug-servicer-1', new_servicer_userid: 'debug-servicer-2', msg_code: '' },
+  },
+  'wecomcs.reject_customer_msg_switch_change': {
+    fields: [user],
+    defaults: { open_kfid: 'debug-kf', external_userid: 'debug-user', chat_id: 'debug-user|debug-kf', servicer_userid: 'debug-servicer', reject_switch: 1 },
+  },
   'message.recalled': deletion,
   'message.reaction': {
     fields: [

web/src/app/home/monitoring/components/executions/ExecutionDetailSheet.tsx

@@ -49,7 +49,7 @@ function messageBody(value: unknown): unknown {
   if (!value || typeof value !== 'object') return null;
   const data = value as Record<string, unknown>;
   if (['Image', 'File', 'Voice', 'At', 'AtAll', 'Quote'].includes(String(data.type))) return value;
-  for (const key of ['text', 'content', 'message_chain', 'message']) {
+  for (const key of ['text', 'content', 'message_chain', 'message', 'root']) {
     if (data[key] != null) return messageBody(data[key]);
   }
   return null;
@@ -84,13 +84,19 @@ export default function ExecutionDetailSheet({
   const [refresh, setRefresh] = useState(0);
   const request = useRef(0);
   const identity = `${workspace}:${row?.source}:${row?.id}`;
+  const requestedIdentity = useRef('');
   const [loadedIdentity, setLoadedIdentity] = useState('');
   const visible = loadedIdentity === identity ? detail : null;
   const id = row?.id;
   const source = row?.source;
   useEffect(() => {
     const version = ++request.current;
-    setDetail(null);
+    // Refresh the current trace in place so its scroll position and expanded
+    // disclosures survive polling. Only a different selection starts empty.
+    if (requestedIdentity.current !== identity) {
+      setDetail(null);
+      requestedIdentity.current = identity;
+    }
     setError(false);
     setSectionError(null);
     setBusy(null);
@@ -188,11 +194,7 @@ export default function ExecutionDetailSheet({
       'deliveries',
       'conversation',
     ].includes(section);
-    const body = section === 'inputs'
-      ? typeof item.content === 'string' ? item.content
-        : item.content && typeof item.content === 'object' && 'text' in item.content
-          ? item.content.text : null
-      : messageBody(item.content);
+    const body = messageBody(item.content);
     const title = content
       ? [
           item.actor_name || item.actor_id,
@@ -367,13 +369,14 @@ export default function ExecutionDetailSheet({
                 size="icon"
                 disabled={loading}
                 aria-label={t('monitoring.refreshData')}
+                title={error ? t('monitoring.execution.detail.loadError') : t('monitoring.refreshData')}
                 onClick={() => setRefresh((value) => value + 1)}
               >
-                <RefreshCw className="h-4 w-4" />
+                <RefreshCw className={`h-4 w-4 ${loading ? 'animate-spin' : ''} ${error ? 'text-destructive' : ''}`} />
               </Button>
             </div>
-            {loading && <Skeleton className="h-36 w-full" />}
-            {error && (
+            {loading && !visible && <Skeleton className="h-36 w-full" />}
+            {error && !visible && (
               <LoadErrorState title={t('monitoring.execution.detail.loadError')} onRetry={() => setRefresh((value) => value + 1)} />
             )}
             {record && (
@@ -421,7 +424,10 @@ export default function ExecutionDetailSheet({
                 </div>
                 {record.status_reason && !['stop', 'completed', 'success'].includes(record.status_reason) && (
                   <p className="rounded-md bg-muted p-3 text-sm">
-                    {record.status_reason}
+                    {record.status_reason.split('; ').map((reason) =>
+                      reason === 'failure_reason_not_recorded'
+                        ? t('common.failureReasonNotRecorded') : reason,
+                    ).join('; ')}
                   </p>
                 )}
                 {mainSections.map((section) => renderSection(section, true))}

web/src/app/home/monitoring/components/executions/ExecutionTable.tsx

@@ -171,7 +171,7 @@ export default function ExecutionTable({
                 </TableCell>
                 <TableCell className="max-w-xs">
                   <div className="line-clamp-2 break-words text-sm">
-                    {row.input_preview || '—'}
+                    {row.input_preview || executionTargetLabel(row, t) || '—'}
                   </div>
                   <div className="mt-1 truncate text-xs text-muted-foreground">
                     {[row.bot_name, row.user_name || row.user_id]

web/src/app/home/monitoring/page.tsx

@@ -394,7 +394,7 @@ function MonitoringPageContent() {
                               )
                             }
                           >
-                            {t('common.previous')}
+                            {t('operationTrace.previousPage')}
                           </Button>
                           <span className="text-xs text-muted-foreground">
                             {executionOffset + 1}–
@@ -414,7 +414,7 @@ function MonitoringPageContent() {
                               )
                             }
                           >
-                            {t('common.next')}
+                            {t('operationTrace.nextPage')}
                           </Button>
                         </div>
                       )}

web/src/i18n/locales/en-US.ts

@@ -340,6 +340,7 @@ const enUS = {
     editionCloud: 'Cloud',
   },
   common: {
+    failureReasonNotRecorded: 'The failure reason was not recorded. Check the bot logs or retry to capture more details.',
     loadFailedTitle: 'Unable to load this content',
     loadFailedHint: 'Please try again in a moment. If this continues, check your connection and service status.',
     customValue: 'Custom',
@@ -896,6 +897,7 @@ const enUS = {
     advancedEventValues: 'View all',
     eventGroup: 'Group',
     eventGroupNames: {
+      wecomcs: "WeCom Customer Service",
       bot: 'Bot status',
       feedback: 'Feedback',
       friend: 'Friends',
@@ -997,6 +999,11 @@ const enUS = {
     eventWildcard: 'All events',
     eventNamespaceWildcard: '{{namespace}}.*',
     eventNames: {
+      wecomcs_enter_session: "Customer entered conversation",
+      wecomcs_msg_send_fail: "Customer service message failed",
+      wecomcs_servicer_status_change: "Representative availability changed",
+      wecomcs_session_status_change: "Customer service conversation changed",
+      wecomcs_reject_customer_msg_switch_change: "Customer message rejection changed",
       message_received: 'Message received',
       message_edited: 'Message edited',
       message_deleted: 'Message deleted',
@@ -1014,6 +1021,11 @@ const enUS = {
       platform_specific: 'Platform-specific event',
     },
     eventDescriptions: {
+      wecomcs_enter_session: "A customer opened a service link; includes entry source and welcome code.",
+      wecomcs_msg_send_fail: "WeChat reported an outgoing message failure, with message ID and failure type.",
+      wecomcs_servicer_status_change: "A representative started, stopped or suspended service.",
+      wecomcs_session_status_change: "A representative accepted, transferred, closed or reopened a conversation.",
+      wecomcs_reject_customer_msg_switch_change: "A representative enabled or disabled rejection of customer messages.",
       all: 'Matches every event received by this adapter.',
       namespace: 'Matches all {{group}} events.',
       namespace_bot:

web/src/i18n/locales/es-ES.ts

@@ -343,6 +343,7 @@ const esES = {
     editionCloud: 'Cloud',
   },
   common: {
+    failureReasonNotRecorded: 'No se registró el motivo del fallo. Consulta los registros del bot o vuelve a enviar el mensaje para obtener más detalles.',
     loadFailedTitle: 'No se pudo cargar el contenido',
     loadFailedHint: 'Inténtalo de nuevo. Si el problema persiste, comprueba la conexión y el estado del servicio.',
     customValue: 'Personalizado',
@@ -914,6 +915,7 @@ const esES = {
     advancedEventValues: 'Ver todos',
     eventGroup: 'Grupo',
     eventGroupNames: {
+      wecomcs: "Atención al cliente de WeCom",
       bot: 'Estado del bot',
       feedback: 'Comentarios',
       friend: 'Amigos',
@@ -1016,6 +1018,11 @@ const esES = {
     eventWildcard: 'Todos los eventos',
     eventNamespaceWildcard: '{{namespace}}.*',
     eventNames: {
+      wecomcs_enter_session: "Cliente entró en la conversación",
+      wecomcs_msg_send_fail: "Fallo de envío de atención al cliente",
+      wecomcs_servicer_status_change: "Disponibilidad del agente modificada",
+      wecomcs_session_status_change: "Estado de conversación modificado",
+      wecomcs_reject_customer_msg_switch_change: "Rechazo de mensajes modificado",
       message_received: 'Mensaje recibido',
       message_edited: 'Mensaje editado',
       message_deleted: 'Mensaje eliminado',
@@ -1033,6 +1040,11 @@ const esES = {
       platform_specific: 'Evento específico de la plataforma',
     },
     eventDescriptions: {
+      wecomcs_enter_session: "Un cliente abrió el enlace de atención; incluye origen y código de bienvenida.",
+      wecomcs_msg_send_fail: "WeChat notificó un fallo de envío con el ID y el tipo de error.",
+      wecomcs_servicer_status_change: "Un agente inició, detuvo o suspendió la atención.",
+      wecomcs_session_status_change: "Un agente aceptó, transfirió, cerró o reabrió la conversación.",
+      wecomcs_reject_customer_msg_switch_change: "Un agente activó o desactivó el rechazo de mensajes del cliente.",
       all: 'Coincide con todos los eventos recibidos por este adaptador.',
       namespace: 'Coincide con todos los eventos de {{group}}.',
       namespace_bot:

web/src/i18n/locales/ja-JP.ts

@@ -339,6 +339,7 @@ const jaJP = {
     editionCloud: 'Cloud',
   },
   common: {
+    failureReasonNotRecorded: 'この記録には失敗の理由が保存されていません。ボットのログを確認するか、再送信して詳細を確認してください。',
     loadFailedTitle: '読み込めませんでした',
     loadFailedHint: 'しばらくしてから再試行してください。解決しない場合は、接続とサービスの状態を確認してください。',
     customValue: 'カスタム',
@@ -901,6 +902,7 @@ const jaJP = {
     advancedEventValues: 'すべて表示',
     eventGroup: 'グループ',
     eventGroupNames: {
+      wecomcs: "WeCom カスタマーサービス",
       bot: 'ボットの状態',
       feedback: 'フィードバック',
       friend: '友だち',
@@ -1002,6 +1004,11 @@ const jaJP = {
     eventWildcard: 'すべてのイベント',
     eventNamespaceWildcard: '{{namespace}}.*',
     eventNames: {
+      wecomcs_enter_session: "顧客が会話に参加",
+      wecomcs_msg_send_fail: "カスタマーサービスの送信失敗",
+      wecomcs_servicer_status_change: "担当者の受付状態変更",
+      wecomcs_session_status_change: "カスタマーサービスの会話状態変更",
+      wecomcs_reject_customer_msg_switch_change: "顧客メッセージの受信拒否設定変更",
       message_received: 'メッセージ受信',
       message_edited: 'メッセージ編集',
       message_deleted: 'メッセージ削除',
@@ -1019,6 +1026,11 @@ const jaJP = {
       platform_specific: 'プラットフォーム固有イベント',
     },
     eventDescriptions: {
+      wecomcs_enter_session: "顧客がリンクから会話を開きました。流入元と歓迎メッセージ用コードを含みます。",
+      wecomcs_msg_send_fail: "WeChat が送信失敗を通知しました。メッセージ ID と失敗種別を含みます。",
+      wecomcs_servicer_status_change: "担当者が受付を開始、停止、または一時停止しました。",
+      wecomcs_session_status_change: "担当者が会話を受付、転送、終了、または再開しました。",
+      wecomcs_reject_customer_msg_switch_change: "担当者が顧客メッセージの受信拒否を有効または無効にしました。",
       all: 'このアダプターが受信するすべてのイベントに一致します。',
       namespace: 'すべての{{group}}イベントに一致します。',
       namespace_bot:

web/src/i18n/locales/ru-RU.ts

@@ -342,6 +342,7 @@ const ruRU = {
     editionCloud: 'Cloud',
   },
   common: {
+    failureReasonNotRecorded: 'Причина сбоя не сохранена. Проверьте журнал бота или отправьте сообщение повторно для получения подробностей.',
     loadFailedTitle: 'Не удалось загрузить данные',
     loadFailedHint: 'Повторите попытку позже. Если проблема остаётся, проверьте подключение и состояние сервиса.',
     customValue: 'Свой вариант',
@@ -909,6 +910,7 @@ const ruRU = {
     advancedEventValues: 'Показать все',
     eventGroup: 'Группа',
     eventGroupNames: {
+      wecomcs: "Поддержка WeCom",
       bot: 'Состояние бота',
       feedback: 'Обратная связь',
       friend: 'Друзья',
@@ -1012,6 +1014,11 @@ const ruRU = {
     eventWildcard: 'Все события',
     eventNamespaceWildcard: '{{namespace}}.*',
     eventNames: {
+      wecomcs_enter_session: "Клиент вошёл в диалог",
+      wecomcs_msg_send_fail: "Ошибка отправки сообщения поддержки",
+      wecomcs_servicer_status_change: "Статус оператора изменён",
+      wecomcs_session_status_change: "Статус диалога поддержки изменён",
+      wecomcs_reject_customer_msg_switch_change: "Приём сообщений клиента изменён",
       message_received: 'Получено сообщение',
       message_edited: 'Сообщение изменено',
       message_deleted: 'Сообщение удалено',
@@ -1029,6 +1036,11 @@ const ruRU = {
       platform_specific: 'Событие конкретной платформы',
     },
     eventDescriptions: {
+      wecomcs_enter_session: "Клиент открыл ссылку поддержки; событие содержит источник и код приветствия.",
+      wecomcs_msg_send_fail: "WeChat сообщил об ошибке отправки с ID сообщения и типом ошибки.",
+      wecomcs_servicer_status_change: "Оператор начал, остановил или приостановил приём обращений.",
+      wecomcs_session_status_change: "Оператор принял, передал, завершил или возобновил диалог.",
+      wecomcs_reject_customer_msg_switch_change: "Оператор включил или отключил отказ в приёме сообщений клиента.",
       all: 'Соответствует всем событиям, полученным адаптером.',
       namespace: 'Соответствует всем событиям {{group}}.',
       namespace_bot:

web/src/i18n/locales/th-TH.ts

@@ -335,6 +335,7 @@ const thTH = {
     editionCloud: 'Cloud',
   },
   common: {
+    failureReasonNotRecorded: 'ไม่ได้บันทึกสาเหตุของข้อผิดพลาด โปรดตรวจสอบบันทึกของบอตหรือส่งข้อความอีกครั้งเพื่อดูรายละเอียด',
     loadFailedTitle: 'ไม่สามารถโหลดเนื้อหาได้',
     loadFailedHint: 'โปรดลองอีกครั้ง หากยังโหลดไม่ได้ ให้ตรวจสอบการเชื่อมต่อและสถานะบริการ',
     customValue: 'กำหนดเอง',
@@ -883,6 +884,7 @@ const thTH = {
     advancedEventValues: 'ดูทั้งหมด',
     eventGroup: 'กลุ่ม',
     eventGroupNames: {
+      wecomcs: "บริการลูกค้า WeCom",
       bot: 'สถานะบอท',
       feedback: 'ข้อเสนอแนะ',
       friend: 'เพื่อน',
@@ -980,6 +982,11 @@ const thTH = {
     eventWildcard: 'ทุกเหตุการณ์',
     eventNamespaceWildcard: '{{namespace}}.*',
     eventNames: {
+      wecomcs_enter_session: "ลูกค้าเข้าสู่การสนทนา",
+      wecomcs_msg_send_fail: "ส่งข้อความบริการลูกค้าไม่สำเร็จ",
+      wecomcs_servicer_status_change: "สถานะเจ้าหน้าที่เปลี่ยนแปลง",
+      wecomcs_session_status_change: "สถานะการสนทนาบริการลูกค้าเปลี่ยนแปลง",
+      wecomcs_reject_customer_msg_switch_change: "การปฏิเสธข้อความลูกค้าเปลี่ยนแปลง",
       message_received: 'ได้รับข้อความ',
       message_edited: 'แก้ไขข้อความ',
       message_deleted: 'ลบข้อความ',
@@ -997,6 +1004,11 @@ const thTH = {
       platform_specific: 'เหตุการณ์เฉพาะแพลตฟอร์ม',
     },
     eventDescriptions: {
+      wecomcs_enter_session: "ลูกค้าเปิดลิงก์บริการ พร้อมข้อมูลแหล่งที่มาและรหัสต้อนรับ",
+      wecomcs_msg_send_fail: "WeChat แจ้งการส่งล้มเหลว พร้อม ID ข้อความและประเภทข้อผิดพลาด",
+      wecomcs_servicer_status_change: "เจ้าหน้าที่เริ่ม หยุด หรือพักการให้บริการ",
+      wecomcs_session_status_change: "เจ้าหน้าที่รับ โอน ปิด หรือเปิดการสนทนาอีกครั้ง",
+      wecomcs_reject_customer_msg_switch_change: "เจ้าหน้าที่เปิดหรือปิดการปฏิเสธข้อความลูกค้า",
       all: 'ตรงกับทุกเหตุการณ์ที่อะแดปเตอร์นี้ได้รับ',
       namespace: 'ตรงกับทุกเหตุการณ์ของ {{group}}',
       namespace_bot:

web/src/i18n/locales/vi-VN.ts

@@ -339,6 +339,7 @@ const viVN = {
     editionCloud: 'Cloud',
   },
   common: {
+    failureReasonNotRecorded: 'Chưa lưu nguyên nhân lỗi. Hãy kiểm tra nhật ký bot hoặc gửi lại tin nhắn để biết thêm chi tiết.',
     loadFailedTitle: 'Không thể tải nội dung',
     loadFailedHint: 'Vui lòng thử lại sau. Nếu vẫn không tải được, hãy kiểm tra kết nối và trạng thái dịch vụ.',
     customValue: 'Tùy chỉnh',
@@ -898,6 +899,7 @@ const viVN = {
     advancedEventValues: 'Xem tất cả',
     eventGroup: 'Nhóm',
     eventGroupNames: {
+      wecomcs: "Dịch vụ khách hàng WeCom",
       bot: 'Trạng thái bot',
       feedback: 'Phản hồi',
       friend: 'Bạn bè',
@@ -997,6 +999,11 @@ const viVN = {
     eventWildcard: 'Tất cả sự kiện',
     eventNamespaceWildcard: '{{namespace}}.*',
     eventNames: {
+      wecomcs_enter_session: "Khách hàng vào hội thoại",
+      wecomcs_msg_send_fail: "Gửi tin nhắn hỗ trợ thất bại",
+      wecomcs_servicer_status_change: "Trạng thái nhân viên thay đổi",
+      wecomcs_session_status_change: "Trạng thái hội thoại hỗ trợ thay đổi",
+      wecomcs_reject_customer_msg_switch_change: "Cài đặt từ chối tin nhắn thay đổi",
       message_received: 'Nhận tin nhắn',
       message_edited: 'Tin nhắn được chỉnh sửa',
       message_deleted: 'Tin nhắn bị xóa',
@@ -1014,6 +1021,11 @@ const viVN = {
       platform_specific: 'Sự kiện riêng của nền tảng',
     },
     eventDescriptions: {
+      wecomcs_enter_session: "Khách hàng mở liên kết hỗ trợ; gồm nguồn truy cập và mã chào mừng.",
+      wecomcs_msg_send_fail: "WeChat thông báo gửi thất bại, gồm ID tin nhắn và loại lỗi.",
+      wecomcs_servicer_status_change: "Nhân viên bắt đầu, dừng hoặc tạm dừng tiếp nhận.",
+      wecomcs_session_status_change: "Nhân viên tiếp nhận, chuyển, kết thúc hoặc mở lại hội thoại.",
+      wecomcs_reject_customer_msg_switch_change: "Nhân viên bật hoặc tắt từ chối tin nhắn khách hàng.",
       all: 'Khớp mọi sự kiện bộ chuyển đổi này nhận được.',
       namespace: 'Khớp mọi sự kiện {{group}}.',
       namespace_bot:

web/src/i18n/locales/zh-Hans.ts

@@ -319,6 +319,7 @@ const zhHans = {
     editionCloud: 'Cloud',
   },
   common: {
+    failureReasonNotRecorded: '这条历史记录未保存失败原因，请查看机器人日志，或重新发送消息获取详细错误。',
     loadFailedTitle: '暂时无法加载',
     loadFailedHint: '请稍后重试。如果仍无法加载，请检查网络连接与服务状态。',
     customValue: '自定义',
@@ -843,6 +844,7 @@ const zhHans = {
     advancedEventValues: '查看全部',
     eventGroup: '事件组',
     eventGroupNames: {
+      wecomcs: "企业微信客服",
       bot: '机器人状态',
       feedback: '反馈',
       friend: '好友',
@@ -940,6 +942,11 @@ const zhHans = {
     eventWildcard: '全部事件',
     eventNamespaceWildcard: '{{namespace}}.*',
     eventNames: {
+      wecomcs_enter_session: "客户进入会话",
+      wecomcs_msg_send_fail: "客服消息发送失败",
+      wecomcs_servicer_status_change: "接待人员状态变更",
+      wecomcs_session_status_change: "客服会话状态变更",
+      wecomcs_reject_customer_msg_switch_change: "拒收客户消息设置变更",
       message_received: '收到消息',
       message_edited: '消息被编辑',
       message_deleted: '消息被删除',
@@ -957,6 +964,11 @@ const zhHans = {
       platform_specific: '平台特定事件',
     },
     eventDescriptions: {
+      wecomcs_enter_session: "客户通过客服链接进入会话，可获取来源和欢迎语凭据。",
+      wecomcs_msg_send_fail: "微信通知客服消息发送失败，包含消息 ID 和失败类型。",
+      wecomcs_servicer_status_change: "接待人员开始、停止接待或暂时挂起。",
+      wecomcs_session_status_change: "人工客服接入、转接、结束或重新接入会话。",
+      wecomcs_reject_customer_msg_switch_change: "接待人员开启或取消拒收客户消息。",
       all: '匹配此适配器收到的全部事件。',
       namespace: '匹配所有{{group}}事件。',
       namespace_bot: '匹配机器人入群、退群、禁言和解除禁言等状态事件。',

web/src/i18n/locales/zh-Hant.ts

@@ -316,6 +316,7 @@ const zhHant = {
     editionCloud: 'Cloud',
   },
   common: {
+    failureReasonNotRecorded: '這筆歷史記錄未儲存失敗原因，請查看機器人日誌，或重新傳送訊息取得詳細錯誤。',
     loadFailedTitle: '暫時無法載入',
     loadFailedHint: '請稍後重試。如果仍無法載入，請檢查網路連線與服務狀態。',
     customValue: '自訂',
@@ -842,6 +843,7 @@ const zhHant = {
     advancedEventValues: '查看全部',
     eventGroup: '事件組',
     eventGroupNames: {
+      wecomcs: "企業微信客服",
       bot: '機器人狀態',
       feedback: '反饋',
       friend: '好友',
@@ -939,6 +941,11 @@ const zhHant = {
     eventWildcard: '全部事件',
     eventNamespaceWildcard: '{{namespace}}.*',
     eventNames: {
+      wecomcs_enter_session: "客戶進入會話",
+      wecomcs_msg_send_fail: "客服訊息傳送失敗",
+      wecomcs_servicer_status_change: "接待人員狀態變更",
+      wecomcs_session_status_change: "客服會話狀態變更",
+      wecomcs_reject_customer_msg_switch_change: "拒收客戶訊息設定變更",
       message_received: '收到訊息',
       message_edited: '訊息已編輯',
       message_deleted: '訊息已刪除',
@@ -956,6 +963,11 @@ const zhHant = {
       platform_specific: '平台特定事件',
     },
     eventDescriptions: {
+      wecomcs_enter_session: "客戶透過客服連結進入會話，可取得來源和歡迎語憑證。",
+      wecomcs_msg_send_fail: "微信通知客服訊息傳送失敗，包含訊息 ID 和失敗類型。",
+      wecomcs_servicer_status_change: "接待人員開始、停止接待或暫時掛起。",
+      wecomcs_session_status_change: "人工客服接入、轉接、結束或重新接入會話。",
+      wecomcs_reject_customer_msg_switch_change: "接待人員開啟或取消拒收客戶訊息。",
       all: '匹配此適配器收到的全部事件。',
       namespace: '匹配所有{{group}}事件。',
       namespace_bot: '匹配機器人入羣、退羣、禁言和解除禁言等狀態事件。',