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39 lines
2.0 KiB
Plaintext
39 lines
2.0 KiB
Plaintext
---
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title: "Enterprise Support"
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description: "Official issue triage, security updates, and procurement-ready contracts and invoices for open-source LangBot."
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---
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LangBot Enterprise Support is for organizations that need an **official support relationship** and **formal procurement documents**. Your subscription also directly funds continued LangBot development.
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<Info>
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LangBot remains free under Apache License 2.0. Enterprise Support is **not a commercial-use license**: it unlocks no features and does not restrict organizations that don't subscribe.
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</Info>
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## Plans
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| | Enterprise Support | Enterprise Assurance |
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| --- | --- | --- |
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| Annual fee (USD) | US$2,900 | US$7,500 |
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| Best for | Funding the project with a formal support relationship | Running LangBot in production |
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| Contract, invoice and annual certificate | ✓ | ✓ |
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| Enterprise tickets, first response within 2 business days | ✓ | ✓ |
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| Critical security notices, quarterly release & security digest | ✓ | ✓ |
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| Annual 60-minute usage review | 1 | 1 |
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| Priority review of public roadmap proposals | ✓ | ✓ |
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| Listing as an enterprise supporter (with consent; anonymity available) | ✓ | ✓ |
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| Registered production instance | — | 1 |
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| Remote technical consultations (60 min each) | — | 4 per year |
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| Pre-upgrade compatibility advice, priority incident triage | — | ✓ |
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| Confirmed Core defects enter the priority fix queue | — | ✓ |
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| Annual version, dependency and security status summary | — | ✓ |
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Fees are charged per contracting organization per year, not per seat or deployment. Taxes, invoice type and service dates follow the formal quote and contract.
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## Next steps
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- [Service scope and response](/en/enterprise/service-scope): what's included, what isn't, and how response time is counted
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- [Submit a ticket](/en/enterprise/submit-ticket): how subscribers request support
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- [Procurement and activation](/en/enterprise/procurement): contracts, invoices and deliverables
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To subscribe, email [[email protected]](mailto:[email protected]).
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