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3x-ui/docs/content/docs/en/help/troubleshooting.mdx
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MHSanaei 9b91f0f42e docs: vendor the documentation site into the monorepo
Fold the standalone 3x-ui-docs project (Next.js 16 + Fumadocs, deployed to
docs.sanaei.dev) into docs/ so the panel and its documentation share a single
source of truth, the way sing-box keeps its docs in-tree. The old repo becomes
redundant and can be retired.

- Import the full site under docs/ (app, components, content, lib, public,
  scripts, config). The self-contained pnpm project sits alongside the existing
  engineering notes with no filename collisions.
- Re-point "Edit on GitHub" links from MHSanaei/3x-ui-docs to this repo's
  docs/content/docs path (docs/lib/shared.ts, docs/app/.../page.tsx).
- Add docs-ci.yml and docs-deploy.yml under .github/workflows/, scoped to
  docs/** and run with working-directory: docs, since GitHub only runs
  workflows from the repo-root .github/. deploy-static.yml's GitHub Pages
  publish (CNAME docs.sanaei.dev) carries over unchanged.

Follow-up (outside this commit): attach the docs.sanaei.dev custom domain to
this repository's Pages (or set the Vercel project's root directory to docs),
confirm the site is live from the monorepo, then delete MHSanaei/3x-ui-docs.
2026-07-07 23:07:14 +02:00

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---
title: Troubleshooting
description: Fix common 3x-ui problems — the panel won't start, 502 errors, certificate issues, and clients that can't connect.
icon: Wrench
---
A checklist for the most common issues. When in doubt, raise the log level
(`XUI_LOG_LEVEL=debug`) and check the panel and Xray logs.
## The panel won't start
- Check the service status and logs (`x-ui` menu → status/logs).
- Make sure the **panel port isn't already in use** by another service.
- Verify the database path is writable (default `/etc/x-ui/x-ui.db`).
## 502 / panel unreachable behind a proxy
- Confirm the panel is actually listening on the upstream port (e.g. `2053`).
- Ensure your [reverse proxy](/docs/operations/reverse-proxy) passes WebSocket
upgrade headers and points at the correct port and **web base path**.
- Check the firewall isn't blocking the proxy → panel connection.
## Certificate problems
- The domain's DNS must point at the server before issuing a certificate.
- Ports 80/443 must be reachable for HTTP/TLS validation (or use DNS validation).
- For REALITY, remember it needs **no certificate** — the issue is usually a bad
`dest`/SNI instead (see [REALITY pitfalls](/docs/config/reality)).
## A client can't connect
- Decode the client's link with the
[share-link inspector](/docs/config/share-links) and confirm every parameter.
- Check the **transport and security match** on both ends.
- Make sure the client hasn't hit its **traffic, expiry, or IP limit**.
- Confirm the inbound port is open in the firewall.
<Callout type="info">
Still stuck? Search the
[GitHub issues](https://github.com/MHSanaei/3x-ui/issues) — your symptom has
probably been seen before.
</Callout>